+44 7482 695380
Privacy Policy
Last updated: March 15, 2024
Introduction
Magic Ed ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our NFT analytics platform and related services.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and business address
- Account Information: Username, password, and account preferences
- Professional Information: Company name, job title, and professional credentials
- Financial Information: Billing address, payment method details (processed securely through third-party providers)
- Communication Records: Records of your communications with our support team
- Identity Verification: Documents required for compliance with anti-money laundering regulations
- Marketing Preferences: Your preferences regarding marketing communications and newsletters
- Survey Data: Information you provide in surveys, feedback forms, or research studies
- Event Information: Registration details for webinars, conferences, or other events
Technical Information
We automatically collect certain technical information when you use our platform:
- Usage Data: Information about how you interact with our platform, including features used and time spent
- Device Information: IP address, browser type, operating system, and device identifiers
- Log Data: Server logs, error reports, and performance metrics
- Cookies and Tracking: Information collected through cookies and similar tracking technologies
- Location Data: General geographic location based on IP address
- Session Information: Login times, session duration, and activity patterns
- Security Data: Information related to security events and access attempts
- Performance Metrics: Platform performance data and user experience analytics
- Integration Data: Information from third-party services you connect to our platform
- API Usage: Data about your use of our application programming interfaces
- Mobile Data: Mobile device information and app usage statistics
NFT and Blockchain Data
Our platform analyzes publicly available blockchain data, including:
- NFT transaction histories and price data
- Wallet addresses you choose to monitor (public blockchain information only)
- Marketplace activity and trading patterns
- Collection metadata and rarity information
- Smart contract interactions and events
- Gas fee data and transaction costs
- Market trends and volume statistics
How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our NFT analytics platform
- Account Management: To create and manage your account, process payments, and provide customer support
- Analytics and Insights: To generate market analytics, risk assessments, and personalized insights
- Communication: To send service updates, security alerts, and important notifications
- Security: To protect against fraud, unauthorized access, and security threats
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Business Operations: To analyze usage patterns, improve our services, and develop new features
- Marketing: To send promotional materials and updates about our services (with your consent)
- Research and Development: To conduct research and develop new products and services
- Quality Assurance: To monitor and improve the quality of our services
- Risk Management: To assess and manage business and operational risks
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, including:
- Cloud hosting and infrastructure providers
- Payment processing services
- Customer support and communication tools
- Security and fraud prevention services
- Analytics and monitoring services
- Marketing and email service providers
- Legal and professional advisors
- Compliance and regulatory reporting services
- Data backup and disaster recovery providers
Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders, subpoenas, or other legal processes
- Government or regulatory investigations
- Requests from law enforcement agencies
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
- Compliance with financial regulations
- National security requirements
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.
Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls and authentication mechanisms protect against unauthorized access
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Employee Training: Our staff receives regular training on data protection and security best practices
- Incident Response: We maintain comprehensive incident response procedures for security events
- Network Security: Advanced firewalls and intrusion detection systems protect our infrastructure
- Data Backup: Regular backups ensure data availability and recovery capabilities
- Physical Security: Our data centers maintain strict physical security controls
- Vendor Management: We carefully vet and monitor all third-party service providers
- Compliance Monitoring: Continuous monitoring ensures ongoing compliance with security standards
Important: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
- Portability: Request a copy of your data in a structured, machine-readable format
- Restriction: Request restriction of processing under certain circumstances
- Objection: Object to processing of your personal information for certain purposes
- Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis
- Automated Decision-Making: Request human review of automated decisions that affect you
- Data Protection Officer: Contact our Data Protection Officer with privacy concerns
- Supervisory Authority: Lodge a complaint with relevant data protection authorities
To exercise these rights, please contact us at privacy@magiced.com or call +44 7482 695380.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
